Here you will find answers to frequently asked questions.
We help you find answers to frequently asked questions so you can better understand our products and services.
What security solutions do you offer?
We offer video surveillance equipment, security and access control devices, fire safety systems, and smart home devices, along with all necessary accessories and add-ons In addition, we offer project-based solutions: we design a security system tailored to your specific requirements and prepare a customized quotation accordingly.
How can I install your devices?
All our devices come with clear installation instructions for easy setup. If you prefer, you can also choose professional installation. While we don’t provide installation ourselves, we collaborate with trusted partner installers who can handle your project efficiently and reliably.
Are your products suitable for commercial or professional use?
Yes, our solutions are designed for both residential and commercial clients, offering flexible and scalable options to meet your needs. Our product range includes simple, user-friendly systems as well as more advanced, specialized solutions for complex projects.
Do you offer consulting and technical support?
We provide expert advice and technical support to ensure your systems run smoothly—from installation to everyday use.
Video Surveillance – FAQs
What is a good camera?
A good camera is not one specific model, but one that suits the intended purpose. When choosing a camera, you should first clearly define what needs to be monitored and under what conditions – what the field of view is, what the lighting conditions are, and whether night vision or motion detection is required.
It is also important to consider which system the camera must be compatible with, how images or alarms will be displayed and recorded, and whether remote viewing is required.
A purpose-driven approach ensures that the camera provides real value and that the investment is justified. If you need help finding the right solution, feel free to contact us – that’s what we’re here for.
Does the camera also require a recorder?
It depends on the purpose of the system. If you want to record video for later viewing or as evidence, a recorder is necessary. A recorder (e.g., NVR or DVR) allows you to store and manage data, often with features like search, scheduling, and remote viewing.
However, if the camera is only intended for real-time monitoring (for example via a mobile app) and recording is not important, it can work without a recorder – some IP cameras even support built-in memory cards for short-term recording.
If you’re unsure which solution best fits your needs, be sure to ask for advice – we’ll help you find a functional and purpose-driven setup.
Does the camera require a professional installer?
Not always – it depends on the type of camera, the system’s complexity, and the user’s skills. Simple Wi-Fi cameras are often designed for self-installation and don’t require special knowledge. However, more complex systems – such as multi-camera setups with a recorder, where proper cabling, network configuration, or system integration is important – may require professional assistance to ensure correct operation and reliable results.
If you’re unsure, we recommend contacting us – we can help assess whether you can install it yourself or if it’s better to involve a specialist. If needed, we can recommend an installer from our list of partners.
Cameras and privacy
When using cameras, it is essential to respect people’s right to privacy. Cameras may only be installed in locations where it is legal and justified – for example, on your own property or for monitoring a business premises. Monitoring neighbors’ property, shared areas, or public spaces may violate privacy regulations and be against the law.
It is also important to ensure that recordings are stored securely and not shared or disclosed without a valid reason. If the system records audio, even stricter rules apply.
If you’re unsure how to position or use your camera system in compliance with data protection regulations, contact us for advice – we’ll help ensure your solution is both effective and lawful.
Security Systems FAQ
Why do I need a security system if I already have cameras?
Cameras record and allow monitoring, but they do not automatically alert you to dangerous situations or trigger an alarm. A security system detects intrusions or other incidents in real time and can activate a siren, send notifications, or connect to a security company’s control center. Cameras are important for visual monitoring and evidence collection, while a security system provides an active protection mechanism that helps prevent threats or respond to them quickly. Optimal protection is achieved when cameras and the security system work together.
Is the security system compatible with the video surveillance system?
Yes, many modern security systems support integration with video surveillance to create a comprehensive and effective security solution. For example, in the event of an alarm, video footage or recordings can be automatically sent to a control center or the user.
Compatibility depends on the specific devices and manufacturers, so it’s important to check whether the systems you intend to use support integration or if additional modules are required. Consult our specialists to ensure smooth and efficient system integration.
Which system should I choose – wired or wireless?
The choice depends on your needs and the installation location. Wired systems are more stable and suitable for permanent use, but they require a more complex installation. Wireless systems are easier to install and more flexible, but they rely on Wi-Fi and may require battery replacement.
If you want a reliable and robust solution, a wired system is preferable. For simpler installation, a wireless option is suitable. Contact us for advice if you’re unsure which system to choose.
Is a contract with a security company necessary?
A contract with a security company is not always mandatory, but it may be advisable depending on the system’s purpose and the user’s needs. If you want a professional patrol to respond to alarms or a control center to monitor events in real time, collaboration with a security company is recommended and often necessary.
However, if the system is intended for independent monitoring – for example, sending alerts to your phone and viewing footage via a mobile app – it can operate effectively without a security company.